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08.28.2008 at 04:19PM PDT, ID: 23687486
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8.2

Crystal Reports runtime is not installed correctly

Asked by jimpen in Crystal Reports Software, Citrix

Tags:

I have a delivered app that is running on Citrix/Metaframe servers. There is an install problem with the application.  On some of the servers I'm getting the the following error running as admin:
----------------------------------------------------
An error has occurred while attempting to load the Crystal Reports runtime.

Either the Crystal Reports registry key permissions are insufficient, or the Crystal Reports runtime is not installed correctly.

Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required.
----------------------------------------------------

But it works on others MF servers and local machines.

The OS is Windows 2000 Server Standard Edition.

I found a copy of CrystalRedist115_x86.msi in the C:\WINDOWS\Temp\VSD5CE.tmp\CrystalReports directory and was trying to independently install it but it is asking for a Product Key to complete, and I don't have unless it is buried in the registry.

I found this article on the SAP/BO website
1200907 - Error: "...occurred while attempting to load the Crystal Reports runtime..." when running CR XI Release 2 SP3 .NET application on a 64 bit OS

http://tinyurl.com/65549h

But since I can't recompile the app and it isn't 64 bit I'm not sure it applies.

The code snippet below is the detail error it throws before shutting down the app.

It is late in the day my time so I'm going to let this one simmer over night and see if anyone has any ideas.

Thanks.Start Free Trial 
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The following exception occurred: The type initializer for 'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an exception.
 
Exception detail:
-------------------------------------------------------
System.TypeInitializationException: The type initializer for 'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an exception. ---> CrystalDecisions.CrystalReports.Engine.LoadSaveReportException: An error has occurred while attempting to load the Crystal Reports runtime.
 
Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.
 
Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required.  Please go to http://www.businessobjects.com/support for more information.
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.CheckForCrystalReportsRuntime()
   at CrystalDecisions.CrystalReports.Engine.ReportDocument..cctor()
   --- End of inner exception stack trace ---
   at CrystalDecisions.CrystalReports.Engine.ReportDocument..ctor()
   at CrystalDecisions.CrystalReports.Engine.ReportClass..ctor()
   at visionsoftwaresolutions.fiscal.bus_reports.reports.balance_sheet.BalanceSheetWF.getReportConnectedToData(Int32 options)
   at visionsoftwaresolutions.fiscal.bus_reports.reports.balance_sheet.BalanceSheetWF.GetBalanceSheet(BusFinancialCalcs bfc, Int32 options, String zeroCharacter, Boolean latestStandard, SpreadData spreadData)
   at visionsoftwaresolutions.fiscal.bus_reports.workflow.ShowReportSelect.CreateReports(String financialsGuid, List`1 statementGuids, List`1 ids, GlobalCashFlowKeys globalCashFlowKeys, Int32 options, String zero, Boolean view, List`1 person_keys)
   at visionsoftwaresolutions.fiscal.bus_reports.ui.ReportSelectUI.printPreviewReports(Boolean preview)
   at visionsoftwaresolutions.fiscal.bus_reports.ui.ReportSelectUI.btnPreview_Click(Object sender, EventArgs e)
   at System.Windows.Forms.Control.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ButtonBase.WndProc(Message& m)
   at System.Windows.Forms.Button.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
 
Inner exception detail:
-------------------------------------------------------
CrystalDecisions.CrystalReports.Engine.LoadSaveReportException: An error has occurred while attempting to load the Crystal Reports runtime.
 
Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.
 
Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required.  Please go to http://www.businessobjects.com/support for more information.
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.CheckForCrystalReportsRuntime()
   at CrystalDecisions.CrystalReports.Engine.ReportDocument..cctor()
Attachments:
 
Crystal-Error-Fiscal.jpg (17 KB) (File Type Details) 
Crystal Error
Crystal Error
 
[+][-]08.28.2008 at 06:05PM PDT, ID: 22341334

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[+][-]08.29.2008 at 06:41AM PDT, ID: 22345266

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[+][-]09.02.2008 at 08:38AM PDT, ID: 22368274

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About this solution

Zones: Crystal Reports Software, Citrix
Tags: CRYSTAL REPORTS XI R2
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Solution Provided By: jimpen
Participating Experts: 1
Solution Grade: A
 
 
 
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